In order to make sure your Stakeholders receive SMS there needs to be a mobile number in the mobile field of their profile.


For Australia, this number needs to either a 10 digit number or 11 digits if it starts with the country code +61.


This is also the case for your Users, however you may need a "Mobile" field added to your Users profile beforehand, if so, please just reach out to our support team or your Account Manager and this can be organised for you.


If there are any spaces they will be automatically removed and if there is too many numbers the system will automatically count back from end of the number and take the required amount it needs before adding the country code. 


For example, all of these formats should be successful.


Number 1: 0400 123 456

Number 2: 61400123456

Number 3: +61 420 236 444


Want to learn more about creating an SMS to send to your Stakeholders? Have a look at our Creating and Sending an SMS article.