At some point, while using Consultation Manager, you might see a yellow or red electric plug.

These plugs indicate that the system is struggling to establish a connection with your computer.

They appear on the top right of your screen between the [+ New] button and the Envelope icon (Inbound-Email) button.


1. Yellow Plug: The connection is strained. Our server is struggling to establish a good connection with your computer. Information is flowing but the system will appear slow and unresponsive. Changes made may or may not be saved.


2. Red Plug: The connection is non-existent. Our server is unable to establish a connection with your computer. The information is not flowing between your computer and our servers. The system will not work. Changes made are not saved.


When the plug appears, please ensure your internet connection is stable, and refresh your browser to remove the plug.


Note* If your internet is fine, all other web applications are working well but your computer struggles to establish an optimum connection with Consultation Manager (persistent yellow plug), please reach out to us so we can help diagnose the issue.


See below full-size screenshot for the location of the electric plug.


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