What is email authentication?
Email authentication is a process which shows that CM has permission to send emails on your behalf.
CM now requires all email domains that are used to send emails from CM to be authenticated in order to maintain the highest level of security.
Once your email domain has been authenticated, any email from that domain can be used to send emails using our Comms feature.
What are the benefits of authenticating my email domain?
The main benefit of authenticating your email domain is being able to securely send email communications to your Stakeholders and have it appear as if it's coming directly from you.
As the domain has been authenticated, it will also have a higher success rate to actually reach your recipients and avoid ending up in their junk email folders, and ultimately unread (this can be impacted by Stakeholders individual security settings though).
How do I get my email domain authenticated?
Before you begin, you will need to have access to your IT team, or the person who controls your email DNS records within your organisation.
Once you've found the best person to help you with this, reach out to us at firstname.lastname@example.org and give us the email domains you'd like the verify.
We will then request our Development team to create the relevant DNS records.
Once we have those records, we will forward them to you to supply to your IT team to implement.
Once those records have been implemented, let us know, so we can complete the final authentication check and confirm your domain has been successfully authenticated and you can now send emails.
Want to know how to create and send an email? Check out this article.